Smart e-Pay Options

Making Payments
If you have questions about these pay methods, contact Smart e-Pay Customer Service at 1-877-361-5437.

You may use your Mastercard®, Visa®, Discover Card®, or American Express® to make a child support payment. The service fee for using this service is 2.5% and is separate from your child support obligation.

You can register to pay by credit or debit card at https://nc.smartchildsupport.com/.

If you have questions about this pay method, contact Smart e-Pay Customer Service at 1-877-361-5437.

Parents and employers can schedule automatic bank drafts by registering an account and scheduling payments. A valid email address is required for communication.

You may sign up for a bank draft online or by submitting a registration form to the NC Child Support Centralized Collections Operation by US mail or fax. A form may be requested by calling Customer Service at the following number or downloading it from this website https://nc.smartchildsupport.com/forms/ncauth.pdf.

NC Child Support Centralized Collections Operation
P. O. Box 900020
Raleigh, NC 27675-9020 or register at https://nc.smartchildsupport.com/.

You can make a non-recurring payment by calling 1-800-992-9457 or 1-855-702-2268.

You may use your Mastercard®, Visa®, Discover Card®, or American Express® credit or debit card to make a child support payment via phone. The service fee for using this service is 2.5% and is separate from your child support obligation.

Direct payments from payors can be sent by personal check, money order, cashier check or certified check to:

NC CS Centralized Collections
PO Box 900006
Raleigh, NC 27675

Employer direct payments should be sent to:

NC CS Centralized Collections
PO Box 900012
Raleigh, NC 27675

Submit payment with a billing coupon and/or your MPI number. Blank payment coupons can be found at https://www.ncdhhs.gov/media/8333/download.

Income withholding from paychecks is required by law for most child support cases. Make a web-based payment when the court has not ordered income withholding or if you need to supplement existing income withholding payments. Existing income withholding orders cannot be terminated and replaced with web-based payments. Web-based payments will not prevent the implementation of an income withholding order.

If you need to report the availability of income withholding with a new employer, please go to "Manage My Personal Information" on the Parents Portal to update your employment information. You may still make a payment using any of the other methods listed on this page until payments are withheld by your employer to avoid missing any payments.