Privacy and Security Statement

Privacy Statement

    When you visit our website to browse, read pages, submit forms, or download information, we automatically collect and store the following information:

  • The Internet domain and IP address from which you access our portal.

  • The date and time you access our site.

  • The pages you visit.

  • If you linked to this website from another website, the address of that website.

  • IP addresses, which are numbers automatically assigned to a computer when using the Internet.

  • The type of browser and operating system used to access the site.

  • The search terms used to get to the website, in addition to search terms used in the site's search engine.

  • The dates and times users access the site.

  • The type of device used to access the site.

  • How often users visit the site.

  • The pages users visit within the site; and

  • The links made to other websites through this site.

NC.Gov uses this information to help make the site more useful to visitors, to learn about the number of visitors to the site and the types of technology visitors use.

The state uses Google Analytics measurement software to collect the information listed above. The data are automatically sent to Google's system and the system immediately aggregates the data. Neither North Carolina nor Google ever have access to the specifics of your particular site visits. The staff can only see the aggregate data from all users for a particular time period

The state gathers this information to improve our websites and has chosen to not share the aggregate data with Google. We may use the aggregated data to share with our partners and contractors to help improve visitor experiences.

Website Security

For website security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Use of this site constitutes consent to such monitoring. Unauthorized attempts to upload information and/or change information on this website are strictly prohibited and subject to legal action to include the Computer Fraud and Abuse Act of 1986.

SMS Text Alerts Terms and Conditions

By providing a mobile phone number and opting-in for automated text alerts, you acknowledge that you are legally authorized to opt-in for automated text alerts to the phone number you provide. You grant permission for automated text messages to be sent to the mobile phone number that you provide. You understand that you will receive text alerts even if your mobile phone number is on a state or federal "Do Not Call" list. You are not required to opt-in for text alerts to receive services from NC Child Support Services and you can opt-out via your mobile phone when you choose. If you ask to withdraw your consent, you understand it will take a commercially reasonable time for that to happen.

You understand that your mobile phone number or other information you provide will be kept confidential and will only be disclosed as permitted under state and federal law.

Message and data rates may apply. NC Child Support Services does not charge a fee for text messages, however charges from your mobile phone carrier may apply. Check with your wireless phone carrier for your plan details. By providing your consent to receive text messages, you approve any such charges from your mobile carrier. Charges for text messages or data usage may appear on your mobile phone bill or be deducted from your prepaid balance by your mobile carrier.

SoNC Child Support Services program's goals are to secure financial support for children from their noncustodial parent, to help families remain self-sufficient and to keep families off public assistance. SoNC will provide end users the ability to opt in to receive reminder messages via SMS on short code 66479.

Message and data rates may apply. Recurring monthly messages text STOP to 66479 to opt out at any time. For help at any time, text HELP to 66479. For additional support call: 1-800-992-9457.

Participating Carriers: All U.S. based carriers.

Public Disclosure

Government records in North Carolina generally are public in nature. The public policy of the State of North Carolina as established by the General Assembly is to "provide that, as a general rule, the public would have liberal access to public records."

The North Carolina Public Records Law states that public records "shall mean all documents, papers, letters, maps, books, photographs, films, sound recordings, magnetic or other tapes, electronic data-processing records, artifacts, or other documentary material, regardless of physical form or characteristics, made or received pursuant to law or ordinance in connection with the transaction of public business by any agency of North Carolina or its subdivisions." For information to be confidential, a specific provision must be made in the law.


If you e-mail us and include personal information, we may use that information in responding to your request. E-mail is not necessarily secure or confidential. Send only the information that is necessary for us to answer your question or process your request. The e-mail is subject to the North Carolina Public Records Law.


A persistent cookie is generally defined as a piece of data that is stored on the user's hard drive. We do not use persistent cookies on our website or in our web applications.

Temporary or session cookies are used on all NC.Gov website pages. These cookies are stored in memory and are only available during an active browser session. Session cookies are also used by some of the applications deployed on our website to temporarily save information entered by a user as long as the user's browser is open. These cookies do not collect personal information on users, and they are erased as soon as you close your web browser. No personally identifiable information about you is maintained as a result of a temporary or session cookie.

You can configure your web browser to accept or decline cookies, or to alert you when cookies are in use. You do not have to accept cookies from us, but if you choose not to, some of the functions on our site may not be available to you.

Interaction with Children Online

The State is committed to the protection of children's online privacy. The Children's Online Privacy Protection Act (COPPA) governs information gathered online from or about children under the age of 13. Verifiable consent from a child's parent or guardian is required before collecting, using, or disclosing personal information from a child under age 13. If a State agency website intends to collect information from children under 13 years old, COPPA-required information and instructions will be provided by the specific web page that collects information about the child. The web page will specify exactly what the information will be used for, who will see it, and how long it will be kept.

Links to Other Sites

Our site provides links to other websites. The privacy policies described here do not necessarily apply to any external sites. Read the privacy policies of other sites you visit. Be informed. You are the person best qualified to protect your own privacy.


All information provided in this website is believed to be accurate and reliable; however, the state of North Carolina assumes no responsibility for the use of this information.