Help Information

First visit
  • Register for your NCID. Register here NCID
Registered User Forgotten username/password
  • Visit NCID to reset your username/password.
NCID Registration
  • Your first and last name are required.
  • When entering your email address and confirming your email address, the addresses must be the same.
  • Your password must be at least 8 characters and meet the stated requirements. Password, user ID and password hint answers are all case sensitive. Make sure your CAPS LOCK key is set correctly.
Failed login attempt
  • If you have tried all the steps above and your login still fails, contact our Customer Service Center at 1-800-992-9457

Email confirming registration
  • Login and check the email address you provided when registering your account. We cannot contact you without a valid email address.
  • Check your Junk Email folder to verify message was not marked as spam.
Linking your case to your NCID account
  • Did you use the correct date of birth? Format for DOB must be mm/dd/yyyy.
  • Did you enter the correct social security number?
  • Are you using your MPI (Master Participant Index) number to link your account? The MPI cannot be greater than 10 digits.
Changing Your Demographic Information
  • Requires Parents Portal account and login.
  • Changes can be made by accessing "Manage My Personal Information" in the side menu.
  • You can update your address, phone numbers, email address and text message alert preferences.
  • You can provide an address, phone numbers and employment information for a noncustodial parent.